Are you the same MJ Printing that used to be in Richmond?
That’s us! We moved to Oakleigh South in February 2017 as part of our plan for expansion & branching out from being just your average traditional printer.
Will you match my sample?
We will do our best to match your sample as closely as possible, but make sure you give this to us if you need to match a previous print!
Don’t be that guy who says, “oh no, this doesn’t match my sample that I never gave you or even informed you of its existence!”
Can you meet my deadline?
Only if you tell us when it is!
How long will my print job take?
If you have a deadline, you need to let us know, and we can work around that for you.
Otherwise, most standard orders can be filled within 2-5 working days, depending on what is required. If your job is more involved with embellishments etc. then it may take longer.
That said, we can also provide same-day printing in some cases!
Do you do digital or offset printing?
We do both. If you’re not sure which to use, we will suggest the best method for your requirements.
What’s the difference between digital and offset printing?
Generally offset is the better quality, but tends to cost more up to a certain quantity due to set up costs, so it’s best for large volumes. Digital is most cost effective for small quantities. In many cases you can barely tell the difference, but sometimes it is more obvious, such as when printing photos on uncoated stocks.
What is your minimum order quantity?
If your job would be printed digitally, there technically is no minimum quantity! You can have 50 business cards or 20 flyers, if that’s all you need.
Generally the more are printed at a time, the better the value. This is especially true for offset printing as there are more set up costs involved, so the minimum to be cost effective is usually about 250 SRA3 sheets.
How do I need to supply my artwork file for print?
These are the three most important things we ask for:
- Colour profile: Files must be in the correct colour profile, e.g. CMYK not RGB. If your file is sent in RGB we will have to convert it to CMYK which can produce some unexpected colour results.
- Bleed & trim marks: If you have any images or backgrounds that you want to touch the edge of the page, we require at least 3mm of bleed – this means the image must extend 3mm beyond where the sheet will be trimmed.
- Resolution: For print we recommend 300dpi (300 dots per inch – that’s a lot of dots) or higher. If your supplied file is low resolution it may appear blurry when printed. Text and logos should be vector (lossless) where possible.
A PDF will almost always suffice as long as it has been set up correctly. Usually this will originate from InDesign or Illustrator.
Photoshop is fine for images, but text tends to come out a little blurry if it’s no longer vector.
If you’re using Word, that’s okay, but you must convert it to a PDF first, especially if you are using non-standard fonts.
We know that not everyone is a graphic designer, and not every graphic designer works with print! If you have a different file format or just need a bit of help, feel free to contact us for a guide.
How can I send my files?
Files up to about 5mb can be emailed, alternatively you can use Dropbox, WeTransfer, or a similar file sharing service, or send/bring it in on a disk or USB.
How do I impose my files for print?
Please don’t! You can just send us the 1 up file and we will do the imposition.
Do you do numbering/variable data?
Yes, we do standard numbering for docket books as well as personalisation e.g. numbered tickets, or names on invitations. Depending on the quantity we may ask for this in Excel format. Contact us for more info!
What do PMS and CMYK mean?
PMS stands for Pantone Matching System, a global standard of colours with unique names/numbers. E.g. PMS 485 is red. PMS 871 is metallic gold. The Pantone guide provides the recipe for each colour so the printer knows how to mix it, for example PMS 312 (blue) contains 40.6% Pantone Process Blue, 9.4% Pantone Green, and 50% Pantone Transparent White.
It’s important when choosing PMS colours to consider the paper it will be on. If you’re using an uncoated stock, make sure you are looking at PMS 312U, not PMS 312C. U is for uncoated, C is for coated. They often look different, even though the “recipe” is the same! See this post for more info.
CMYK stands for Cyan, Magenta, Yellow, and Black (Key), the four colour process used for full colour printing.
RGB – red, green, and blue – is only for use on screen, and cannot be used for print. RGB is an additive process which makes white, and CMYK is subtractive (is this a word? never mind, all words are made up) which makes black, so this often means CMYK will look a bit darker.
Can I have a non-standard size?
Keep in mind that if you are after something like a greeting card, that will go in the mail, there are standard sizes for envelopes and post regulations.
What paper do you provide?
We have most standard papers in stock, such as gloss and uncoated, but we can almost always easily order in any stock required from the major paper suppliers in Australia. We are happy to make recommendations and can provide samples.
What does gsm mean?
GSM stands for grams per square meter, and is the most common measurement of paper thickness / weight in Australia. Standard office paper is usually around 80-90gsm, and a postcard is more like 300gsm.
Will you send me a proof?
Yeah buddy! We can send a PDF proof, for you to check details and layout. This is always done if we have set the artwork up for you, made changes to your supplied artwork, or if you requested a proof.
We can also provide a digitally printed hard copy proof, and in some cases a press printed proof. A printed proof may be necessary to check colours, as these can appear differently from screen to screen.
Do you deliver / can I collect?
Yes! We use a same-day courier service, Australia Post, or interstate freight provider depending on what is necessary. You can also collect from us at 55 Cleeland Road, Oakleigh South, or use your own courier service to collect (please provide us with any labels required in this case).
What payment forms do you accept?
Direct transfer (bank details will be provided on your invoice), Visa, MasterCard, American Express. We do also accept cash or cheque.
What if something is wrong with my order?
Let us know straightaway! We want you to be 100% happy with your order, so if something is wrong please tell us so we can work out a way to rectify it as quickly as possible.
What kind of binding do you do?
Saddle-stitching (stapling), perfect binding with PUR glue, and wire binding are the most common methods. Just contact us if you have something else in mind.
How can I order a reprint?
We will have your artwork files in our archive, so ordering a reprint is usually as simple as just calling or emailing and…asking for a reprint! (Unless changes are required). Depending on how much time has passed we may send a proof for you to check prior to printing.
Do you have a pricelist?
Short answer, no. As there are often so many variables we quote on a bespoke basis. Please see this post for more info!
Just contact us and we would be happy to help!